You don’t need to fast forward to the future to see robots taking over. The truth is, they are already here – in the present – in tuxedos and bright uniforms, waiting in hotel lounges, receptions and hallways, ready to serve some ‘robot hospitality’. M Social Singapore has its ‘bots’ Aura and Ausca; Hotel Jen in Singapore also has Jeno and Jena, and Vdara Hotel & Spa in Las Vegas has Fetch and Jett – the partners-in-crime ‘hired’ to welcome guests, clean, cook, and provide room service. It’s no longer a prediction nor a forecast but a reality. Welcome to Hotel 2.0.
May 28, 2019